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We understand how frustrating it can be to wait for a much-anticipated order longer than expected. So with every late order, Shopee compensates you with a voucher that can be claimed via our app. Learn more about our On-Time Guarantee voucher and how you can be awarded the voucher with ease.
If you have not received your order after the Estimated Delivery Date, here are the steps you can take:
π‘Tip: Click here to learn how to find the Estimated Delivery Date of your order
1. Raise a return/refund request
Step 1: Select βTo Receiveβ under βMy Purchasesβ on the Me tab
Step 2: Select the order you wish to return
Step 3: Click on βReturn/Refundβ
Step 4: Select βI didn't receive some/all of my itemsβ
Step 5: Choose your return/refund reason
Step 6: Pick βParcel not deliveredβ
Step 7: Press on the βConfirmβ button
Step 8: Describe your request
Step 9: Select βSubmitβ
2. Contact Shopee Supported Logistics partners to track or expedite the order
If your order was shipped using Shopee Supported Logistics, you can contact the relevant logistics partner to track your order or request faster delivery. For more details, check out this article: [Order Tracking] How do I contact Shopee Supported Logistics partners to track or expedite my order?
On the other hand, if your order was shipped using Non-Shopee Supported Logistics (Non-SSL), you may contact the seller directly instead.
π‘Tip:
If the Shopee Guarantee period has ended and you still haven't received your order, kindly contact us via the channels at the bottom of the page.